Returns & Exchanges
At Personalized Star Gifts, we want you to be delighted with your celestial keepsake. Because our items are custom-made to your specific coordinates and dates, we offer a 30-day satisfaction guarantee for any quality or craftsmanship issues.
Contact Support
Email our customer care team with your order number and a brief explanation of the issue to initiate your return authorization.
Document the Issue
If your star map or gift arrived damaged or with incorrect engraving, please attach high-resolution photos to your email for faster processing.
Package Your Item
Securely place the item in its original packaging to ensure it is protected during transit back to our fulfillment center.
Receive Your Refund
Once we receive and inspect your item, we will issue a full refund or send a replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing